“ After passing a background check and receiving their mall assignment, Noerr Santas receive a list of dos and don’ts. Breaking character is a no-no. Trained Santas must maintain a jolly disposition, regardless of the situation. When asked for gifts, they should reply with positive phrases like, “Santa will see what he can do about that,” to avoid disappointing a hopeful child. Any Santa supplied by Noerr also has to commit to a healthy regimen: avoiding large meals, steering clear of alcohol, and getting plenty of rest.
— Come si diventa Babbo Natale nei centri commerciali (un lavoro che ho sempre desiderato fare)